Thanet Star

Beloved grandmother traumatised after thieves empty her bank account

Yesterday, a 70-year-old grandmother, Marie, was left without money for bills, food, or Christmas presents when her bank account was emptied by scammers claiming to be from BT.

She is normally very careful with her bank details, said Marie's granddaughter, Aimee, but these people used a story that sounded genuine to her as she was currently moving from BT to Talk Talk for her internet and so expected calls from both companies.

They convinced my Nan to give them remote access to her PC and asked for her bank details so they could process a refund, then they immediately emptied her bank account.

Marie's daughter, Karen, immediately contacted her mother's bank, Nationwide to try and reverse the transaction. Nationwide refused to do so claiming this was a legitimate transaction.

We like a lot of people, assumed Nationwide would just refund, said Karen, but because she gave her bank details to them, they are saying it was authorised, which is unbelievable.

Marie had been saving for a trip to Australia to see her mother whose health is declining. It was possibly the last time Marie would ever have been able to see her mother.

Marie's granddaughter, Aimee, is hoping that the public is more feeling than Nationwide. She has started a Just Giving campaign to try and raise funds to replace what her nan had lost and so give her back a happy Christmas.

My Nan is always helping others, writes Aimee. There will be many people reading this who know of her, and have maybe received help from her themselves.

The family are hoping that they can rase awareness of the BT phone scam which is a variation of the Microsoft technical support scam. In September, The Register reported that scammers were targetting BT customers although Talk Talk customers may equally be at risk after a series of data breaches.

You can help give a little Christmas joy back to Marie and her family by donating online.

Think you can do better? · read more items categorised News and Events · Don't miss a thing: Subscribe Today · Help: what's a feed? · This site is operated on set principles of policy and disclosure read them here

Public Comments

No comments yet
This item is closed, it's not possible to add new comments to it or to vote on it

Add Comment

Please note that while email addresses may be given via this form they are not shown to anyone but the editors and post author.

If you have a blog or other website of your own leaving a link so we can visit you too.

Byte Sized


We got a mention in 5 ways to blog from Thanet now.

Byte Sized


Thanet Creative have a new webiste and a new name

Byte Sized

Local Art

Local Artist, John Wooster-Brown has a new website.

Byte Sized

Like to write?

If you love to write then the Thanet Creative Writers blog might be the ideal place to connect with your nearest writer group.


Get the latest comments by feed

Contact Us

Talk to us on Google+.

Connect with Thanet Star on twitter as @thanetstar

Thanet Star on Facebook

You can also leave a message